Help

Booking Your Trip

Can I use Zoro to hail a ride immediately?

Yes, Zoro is specifically designed to make hailing a cab faster and more convenient.

Can I use Zoro to book a ride in advance?

Yes, Zoro enables you to book a cab 2 weeks in advance.

Where can I use Zoro?

Please visit the Cities section of this site for a list of service areas

How do I know if I’ve booked successfully and my cab is on the way?

After you tap ‘Book’, Zoro finds you the closest available cab. Zoro then sends you a confirmation indicating your cab is on the way. With Zoro, you can even follow your cab on the map as it comes to pick you up.

How do I book a specific type of vehicle (van, pet-friendly, wheelchair accessible, etc.)?

Booking a specific type of vehicle is easy:

  1. Set your pick-up location
  2. Select the vehicle type from the options provided
  3. Tap ‘Book’

Options provided are based on vehicles and services available in your area

How do I know which cab is mine?

Zoro always ensures you know which cab is yours by displaying the vehicle number in your trip details. The vehicle number is clearly displayed on the outside of your cab. Always get in the correct cab for the best Zoro experience.

Paying For Your Trip

How much does it cost to use Zoro?

Zoro is free, you simply pay the metered fare. Best of all, because Zoro only uses regulated cabs, there’s never any surge-pricing; the rates stay the same no matter how busy it is.

How do I pay for my Zoro trip?

You pay for your Zoro trip using any payment method the cab company accepts (cash, credit card, etc.). Or use ZoroPay to automatically pay for your trip. If you have questions regarding which payment methods are accepted, please ask your driver.

What is ZoroPay?

ZoroPay enables you to automatically pay your fare using a pre-registered credit card in Zoro. No more digging in your pocket for cash or handing over your credit card. When you arrive at your destination, simply exit the cab knowing you’ve paid. ZoroPay makes fare payment easier for you and your driver.

ZoroPay only available with participating cab companies

How do I use ZoroPay?

– Register your credit card in Zoro
– Select to pay with ZoroPay when booking your trip
– Give the driver your ZoroCode when entering the cab
– Arrive at your destination, and simply exit the cab

ZoroPay only available with participating cab companies

What is a ZoroCode?

When you choose to pay with ZoroPay you receive a unique ZoroCode, this code matches you with your cab and ensures your payment matches your trip. The ZoroCode also confirms to the driver they will receive payment for your trip. Always give the driver your ZoroCode when entering the cab.

Where can I use ZoroPay?

ZoroPay is new and available with participating cab companies. More cab companies are being added to ZoroPay all the time. Select to pay with ZoroPay when booking your trip, and Zoro will automatically look for a cab company in your area that accepts ZoroPay.

Why doesn’t ZoroPay work in my area?

ZoroPay is new and available with particiapting cab companies. More cab companies are being added to ZoroPay all the time. If the cab company in your area does not yet accept ZoroPay, you can still to use Zoro, just select “pay in cab” when booking your trip.

Why did my ZoroCode not work in the cab?

Your ZoroCode matches you with your cab and ensures your payment matches your trip. If your ZoroCode is not accepted in the cab, it means you have entered the wrong cab. Always be sure you get in the correct cab for the best Zoro experience. Your cab’s vehicle number is displayed in Zoro and on the outside of your cab.

Other Questions

Can I use Zoro on my iPad (tablet)?

No. Zoro is a mobile app that only works with smartphones.

How is Zoro better than my local cab company’s app?

Your local cab company can only operate within their licensed service area. When you travel around your city, you’ll end up in areas your local cab company doesn’t serve, which means their app won’t work.  Zoro enables you to still use your local cab company when you’re in their service area but, best of all, also gets you a ride when you aren’t. With Zoro you get a ride quickly and conveniently wherever you are. It really is the only taxi app you need.

Get in Touch with Zoro